1. What is Pacific Island Top-Up?
Pacific Islands Top-Up is a platform that allows you to buy Pacific Islands Top-Up Vouchers from retail outlets in New Zealand & Australia and directly Top-Up Vodafone or Inkk Mobile numbers in Fiji.
You can also Top-Up Vodafone or Inkk Mobile numbers in Fiji using a debit/credit card from anywhere in the World by visiting the Pacific Islands Top-Up website - http://www.pacificislandstopup.com
2. Which countries and which mobile network numbers can I Top-Up using the Pacific Islands Top-Up voucher?
Currently, Pacific Islands Top-Up vouchers can only be used to Top-Up Vodafone and Inkk mobile numbers in Fiji.More countries and more mobile network operators will be available soon – details of which will be updated on our social media and Pacific Islands Top-Up website.
3. Where can I buy a Pacific Islands Top-Up Voucher from?
Pacific Islands Top-Up vouchers are available in over 6,500 retail outlets across New Zealand and over 7,000 retail outlets in Australia.
These retail outlets comprises of Dairies, Superettes, Convenience Stores, Service Stations,Supermarkets and many more.
You can visit http://www.pacificislandstopup.com/agent to find a retail outlet close to you.
The Pacific Islands Top-Up vouchers can be purchased from these partner retail outlets in NewZealand & Australia and used to directly Top-Up your family or friends Vodafone or Inkk Mobile numbers in Fiji.
You can also directly Top-Up Vodafone or Inkk Mobile numbers in Fiji using a debit/credit card from anywhere in the World by visiting the Pacific Islands Top-Up website - http://www.pacificislandstopup.com
4. What should I ask the retailer in New Zealand or Australia if I want to buy Pacific Islands Top-Up voucher?
Simply visit any partner retail outlet in New Zealand or Australia and ask them you want to buy Pacific Islands Top-Up or Vodafone Fiji Top-Up. Once you get the Pacific Islands Top-Up or Vodafone Fiji Top-Up voucher, simply follow the instructions given on the voucher to perform the Top-Up transaction.
5. How can I perform the Top-Up transaction or redeem the Pacific Islands Top-Up voucher?
Instructions on how to top-up are stated on the Pacific Islands Top-Up or Vodafone Fiji Top-Up Vouchers.
The instructions are as follows:
a. You need to have access to the internet in order to load the Pacific Islands Top-Up or the Vodafone Fiji Top-Up voucher to a particular Vodafone or Inkk number
b. Simply go to our website: www.pacificislandstopup.com
c. You will need to register and then login in order to use the Website.
d. Once you login to the website, Click on the “Voucher Top-Up” option located on the top centre of the page
e. Enter the 7 digit mobile number (Vodafone Fiji or Inkk Mobile number – our system will automatically know whether the number entered is a Vodafone Fiji or Inkk Mobile number)
f. Then, enter the 14 digit PIN number given in the Pacific Islands Top-Up or the Vodafone Fiji Top-Up voucher
g. Next, Type in your FREE personalised SMS Greeting that you would like to send to the mobile number receiving the Top-Up (Optional). You can send a FREE SMS of up to a maximum of 100 characters every time you send a top-up to your family or friends in Fiji.
h. Click on the Submit button.
i. You will get a message stating “Recharge is Successful”
Note: The value of Top-Up credited to the Fiji mobile number will be in Fijian dollars.
You can also send the 14 digit PIN (mentioned in step (f)) by sms or any other messaging app to your family or friends in Fiji who can then Top-Up themselves using the USSD short-code *132#
6. Are there any additional benefits?
Yes, with every Pacific Islands Top-Up sent the receiver will get 5UP of the Top-Up value and 30 minutes free International calls from Fiji to any of the following destinations; New Zealand, Australia, China, India, USA, Canada, Sri Lanka and Japan. The 30 minutes free calls are valid for 24hrs.
7. General enquiries and feedbacks?
Please contact us through the live chat option or the support option on the Pacific Islands Top-Up website - http://www.pacificislandtopup.com/support . Our customer service representatives are available 24 x 7 to attend to customer queries and issues. Maximum turnaround time for any customer query will be 24 hours.
You can also call us on +679 9902123 or message us on our Facebook page -https://www.facebook.com/PacificIslandsTopup
Thank you for using Pacific Island Top-Up.